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Friday, June 19, 2026 – 9am-5pm ET Kansas, United States Registration is now closed. My one-day live Customer Experience course addresses how customer service and/or marketing teams should handle face-to-face […]
Monday, May 4, 2026 – 10am-5pm EST Registration is now closed. My one-day Customer Experience course addresses how customer service and/or marketing teams should handle face-to-face and remove customer interactions. […]
AI isn’t going anywhere, so you might as well get good at using it. I use AI in my marketing work every week. Not to replace thinking. Not to shortcut […]
Maybe I’m just old-fashioned, but trend-chasing is exhausting. Fashion trends. Food trends. TikTok video trends. I’m all for a good trend. Trends can be energizing and sometimes a smart way […]
